Shipping, Return and Refund Policy

DELIVERY

 All purchase shipping within the United States will receive complimentary shipping. With respect to the shipment of products and services sold through the Website, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. Should your item not be received but your tracking information indicates that your order was delivered, please contact JDS UNIQUE STORE at (407) 364-2510  or (407) 630-0039 

Please allow 1-6 business days of processing time once your order is placed. Once your order is fulfilled, the shipping method you selected will be applied. Orders shipping to any other states in the continental contiguous United States of America will receive complimentary one week shipping, pending order approval. We reserve the right to ship any packages via ground shipping at our discretion. 

Once your order is submitted, we are unable to accommodate requests to amend your order details. For urgent inquiries, please contact our Customer Care team for further assistance. Our representatives are available Monday through Friday from 9am - 9pm EST and Saturday from 10am - 7pm EST at (407)630-0039.  

Orders shipping with overnight delivery will have a flat rate fee of $25 USD.

Orders shipping to Canada will have a flat rate fee of $55 USD.  You will receive an email and/or a text message when your order is shipped (please ensure you provide correct contact details at the checkout). A one hour delivery slot will be allocated to 2-3 days & Saturday delivery methods. For further tracking details, please contact our customer service team (407) 630-0039

         RETURNS

Standard Returns Policy
Contact our Customer Service team to initiate a return/exchange.

The following are the conditions that apply to returns of products:
Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange. Products must be returned to Company within 30 days of delivery using a mailing method that allows for shipment tracking.

You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice.

Refunds will only be issued in the same form as was used for payment or as store credit, when applicable.

Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.

Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.

Only products purchased through the Website may be returned to Company in accordance with this return policy. 

Flacon orders shipped to Canada are not eligible for return or exchange.

Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.

If approved, refunds will be issued only in the same form as was used for payment. 

Shipping charges are non-refundable. However, if approved, replacement products will be shipped free of charge, except where expedited shipping is requested.

Returns Policy On Personalized Items

We are unable to offer a refund on any items that have been personalized or engraved. Orders for engraved products cannot be cancelled or changed once your order has been placed. It is the customer’s responsibility to supply the engraving message, and we will not be held responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors, order quantity, or other ordering errors. To prevent these errors from happening, please ensure you check all spelling, grammar, punctuation and the use of capital and lower case letters when adding personalization to your order as we will personalize exactly what is entered online and we cannot accept returns of products that have been personalized incorrectly based upon customer input errors.

View our full terms & conditions on engraved items.